Last updated: 24 June 2026
Introduction
Coinom ("Coinom", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use Coinom's services, including our website, cryptocurrency payment gateway, wallet services, APIs, plugins, applications, and related features.
Coinom is designed with privacy in mind. We aim to collect only the information reasonably necessary to provide, secure, and maintain our services.
By accessing or using Coinom services, you agree to the practices described in this Privacy Policy.
Information We Collect
Account Information
To create a Coinom account, we currently require:
- Email address
- Account password (stored securely using industry-standard security practices)
Technical and Security Information
To protect our platform and user accounts, we may collect:
- IP address
- Browser and device information
- Operating system information
- Login activity
- Security and authentication logs
- Time zone and related technical settings
Transaction Information
When using Coinom services, we may collect and store information related to:
- Cryptocurrency payments
- Wallet activity
- Payment processing records
- Transaction history
- Blockchain transaction references
- Merchant transaction records
Transaction records may be retained for operational, security, accounting, dispute resolution, and support purposes.
Support Information
When you contact Coinom Support or submit a support ticket, we may collect:
- Support requests
- Communications with our support team
- Attachments voluntarily submitted by you
- Information necessary to investigate and resolve support issues
API and Integration Information
If you use Coinom APIs, plugins, or developer tools, we may collect information necessary to provide and secure those services, including:
- API usage information
- API key activity
- Integration logs
- Error and diagnostic information
How We Use Your Information
We use the information we collect only to provide, maintain, and secure Coinom services.
This includes:
- Creating and managing user accounts
- Processing cryptocurrency payments and wallet transactions
- Protecting accounts and preventing unauthorized access
- Detecting and preventing fraud, abuse, and security threats
- Responding to support requests
- Maintaining platform functionality and reliability
- Sending important service-related and security notifications
- Complying with applicable legal obligations
We do not sell personal information to third parties, and we do not use personal information for targeted advertising.
Identity Verification
Coinom does not generally require identity verification or KYC documentation for standard account registration and use.
However, in limited circumstances involving security concerns, fraud prevention, account protection, dispute resolution, legal obligations, or compliance requirements, we may request additional information or documentation to verify account ownership or investigate suspicious activity.
Cookies and Similar Technologies
Coinom uses cookies and similar technologies to:
- Maintain secure sessions
- Improve website functionality
- Protect user accounts
- Enhance service reliability
- Understand basic service usage and performance
You may manage or disable cookies through your browser settings. Some features of Coinom may not function properly if certain cookies are disabled.
Third-Party Services
To operate and secure our services, Coinom may use trusted third-party providers.
These providers may assist with:
- Website security and performance
- Infrastructure and hosting
- Email delivery
- Service monitoring and performance optimization
- Fraud prevention and security protection
For example, Coinom may utilize services provided by Cloudflare, Google, and similar providers as part of normal platform operations.
These providers may process limited information on our behalf in accordance with their own privacy practices.
Data Security
We take the security of user information seriously and implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, or alteration.
Security measures may include:
- Encryption technologies
- Secure communications
- Access controls
- Security monitoring systems
- Infrastructure protection mechanisms
While no method of transmission or storage is completely secure, we continuously work to improve the security of our platform and services.
Service Communications
Coinom may send essential service-related communications, including:
- Account notifications
- Security alerts
- Login notifications
- Transaction updates
- Support responses
- Important service announcements
These communications are considered necessary for the operation and security of Coinom services.
Data Retention
We retain information only for as long as reasonably necessary to provide our services, maintain security, resolve disputes, comply with legal obligations, and support operational requirements.
Transaction records, security logs, and support communications may be retained for auditing, fraud prevention, account security, and customer support purposes.
Children's Privacy
Coinom services are intended only for individuals who are at least 18 years old.
We do not knowingly collect personal information from individuals under the age of 18.
Changes to This Privacy Policy
Coinom may update this Privacy Policy from time to time.
Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Continued use of Coinom services after such changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact Coinom Support through the available support channels on our website.
